Cancellation & refund policy

Request a cancellation

Email accounts@capemedics.co.za with your booking reference and scheduled start time. For short-notice changes, also call +27 87 095 7531. Ask for written acknowledgement and keep your sent request.

Case-by-case assessment

Cancellation and refund requests are assessed individually. There is no automatic percentage or blanket no-refund rule. We consider the notice given, work already performed, costs reasonably incurred, resources committed and the circumstances of the cancellation. We will explain the proposed outcome in writing.

If Cape Medics cannot provide the agreed service, contact us to discuss the appropriate remedy, subject to your statutory rights.

Individual circumstances and your rights

Where the Consumer Protection Act applies, any cancellation charge must be reasonable in the circumstances. We consider notice, the service booked and the ability to reallocate resources. Applicable protections for death or hospitalisation, cooling-off rights and other statutory remedies take precedence over any contractual cancellation terms.

Contact accounts to request a review. Only provide information needed to explain the request; do not send full medical records through a general enquiry.